[南港]品牌原廠Product Experience Support Manager

[南港]品牌原廠誠徵Product Experience Support Manager

長期需求，保障年薪13.5個月

意者歡迎投遞履歷爭取加入外商服務的工作機會

Product Experience Support Manager(Contractor)

Job content:

• Represent Customer Support Business Unit in worldwide cross-functional notebook & desktop PC product teams; be the voice of customer & service in the product development process
• Advocate product customer experience, G2G & NPS improvement
• Work closely with Taiwan, China, America & EMEA Development Centers/teams in developing service models/strategies that are competitive (features & cost) & satisfying customer needs
• Assist in increasing Design-for-Service Capabilities on products & knowledge within product teams; Influence product design & monitor warranty/service budget based on yearly budget allocation.
• Manage service readiness process for  notebooks, desktop PC & other assigned programs (Planning, monitoring, risk managing, metrics); ensure service teams, systems & processes are ready to support customers upon First Customer Shipment Date
• Ensure sudden field issues appeared at or after product launch have solutions that minimize cost impact & promote a positive Total Customer Experience
• PC service field experiences are preferred

Requirement:

• Knowledge of Microsoft operating systems and PC architectures.
• Ability to work effectively in a team environment is required.
• Good oral and written communication skills in English.
• Ability to work and prioritize multiple assignments effectively is required.
• Familiarity with Microsoft Windows environments.