[南港]外商品牌Product Experience Support Manager

[南港外商品牌廠]Product Experience Support Manager

保障年薪13.5個月 第一年家如即享有7天特休
意者歡迎投遞履歷至emma.fu@adecco.com

Job content:
• Represent Customer Support Business Unit in worldwide cross-functional notebook & desktop PC product teams; be the voice of customer & service in the product development process
• Advocate product customer experience, G2G & NPS improvement
• Work closely with Taiwan, China, America & EMEA Development Centers/teams in developing service models/strategies that are competitive (features & cost) & satisfying customer needs
• Assist in increasing Design-for-Service Capabilities on products & knowledge within product teams; Influence product design & monitor warranty/service budget based on yearly budget allocation.
• Manage service readiness process for HP notebooks, desktop PC & other assigned programs (Planning, monitoring, risk managing, metrics); ensure service teams, systems & processes are ready to support customers upon First Customer Shipment Date
• Ensure sudden field issues appeared at or after product launch have solutions that minimize cost impact & promote a positive Total Customer Experience
• PC service field experiences are preferred

Requirement:
• Knowledge of Microsoft operating systems and PC architectures.
• Ability to work effectively in a team environment is required.
• Good oral and written communication skills in English.
• Ability to work and prioritize multiple assignments effectively is required.
• Familiarity with Microsoft Windows environments.