電腦龍頭外商- Microsoft OS Expert & Wireless Troubleshooting Specialist

【Responsibilities】
▲Advanced OS Support:
◆Provide 3rd level support for Microsoft Windows operating systems, addressing complex technical issues.
◆Analyze and resolve escalated problems related to system performance, software installations, and updates.
◆Develop and maintain system documentation, including troubleshooting guides and best practices.

▲Wireless Troubleshooting:
◆Diagnose and resolve advanced wireless connectivity issues in a corporate environment.
◆Conduct root cause analysis for recurring wireless problems and implement effective solutions.
◆Collaborate with network engineers to enhance wireless infrastructure and performance.

▲Collaboration and Communication:
◆ Serve as a point of escalation for 1st and 2nd level support teams, providing guidance and mentorship.
◆Communicate effectively with cross-functional teams to address technical challenges and implement solutions.
◆Prepare and present reports on OS and wireless performance metrics and improvement plans.

▲Continuous Learning and Improvement:
◆Familiar with the MS Engagement process
◆Stay current with Microsoft OS updates, security patches, and wireless technologies.
◆Participate in training sessions and workshops to enhance technical skills and knowledge.

▲Education:
◆Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).

▲Experience:
◆5+ years of experience in technical support, with a focus on Microsoft operating systems and wireless troubleshooting.
◆Proven experience in 3rd level support roles, dealing with complex technical issues.

▲Technical Skills:
◆In-depth knowledge of Microsoft Windows environments (Windows 10, Windows 11).
◆Strong understanding of wireless networking concepts and troubleshooting methodologies.
◆Familiarity with scripting or automation tools is a plus (e.g., PowerShell).

▲Certifications:
◆Relevant certifications (e.g., Microsoft Certified: Windows Client, CompTIA Network+, ITIL) are preferred.

▲ Soft Skills:
◆Excellent problem-solving and analytical skills.
◆Strong communication skills, with the ability to explain technical concepts to non-technical users.
Team-oriented with a proactive approach to support and collaboration.