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Location 南港區 / Nangang District 台北市 / Taipei City
Job type 派遣 / Contractor
Remote Job available
Salary to
Category Sales > Sales Assistant
【Responsibilities】 ▲和大幅面印表機銷售經理一起服務經銷商 ▲提升經銷商工程師的產品知識,提升他們的維修能力。 ▲和經銷商工程師一起處理複雜的升級case。 ▲大幅面印表機售前支援。 ▲經銷商工程師的KPI考核制定 • Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment. • Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. • Provides comprehensive onsite support services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems. • Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms. • Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences. • Maintains departmental documentation on work orders, software, inventory, and other paperwork required. • Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally. • Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment. • Completes process-oriented assignments, shares technical information, and supports department-level operational plans. • Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision. 【Education & Experience Recommended】 • Bachelor's degree in a relevant field (e.g., Engineering, Computer Science, Printing Technology ) is preferred. • Typically has 2-4 years of related work experience, preferably in Graphic Artist products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Responsibilities
Experience
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Reference number
Contact Details chloe.tseng@adecco.com
Date Posted 20/09/2024 5:06:00 PM
《如果你是理工科系畢業 / 對客服與銷售有興趣 / 歡迎按下主動應徵了解更多》 《此為派遣職缺 / 主要經手大幅面印表機》
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