南港印表機原廠-Service Representative

【Responsibilities】
▲和大幅面印表機銷售經理一起服務經銷商
▲提升經銷商工程師的產品知識，提升他們的維修能力。
▲和經銷商工程師一起處理複雜的升級case。
▲大幅面印表機售前支援。
▲經銷商工程師的KPI考核制定

• Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
• Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
• Provides comprehensive onsite support services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
• Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.
• Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences.
• Maintains departmental documentation on work orders, software, inventory, and other paperwork required.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.

【Education & Experience Recommended】
• Bachelor's degree in a relevant field (e.g., Engineering, Computer Science, Printing Technology ) is preferred.
• Typically has 2-4 years of related work experience, preferably in Graphic Artist products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.